Delivery & Return
Delivery Options Overview
Maohub Ltd provides reliable shipping options to meet your needs. We dispatch orders within 1-2 working days using Royal Mail and DPD, ensuring fast and secure delivery across the UK. Our standard delivery time is 1-2 working daysafter dispatch. If an item is returned due to an incorrect address, the customer will need to cover redelivery costs. Below, you'll find an overview of our available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Terms & Conditions, Delivery & Returns Policy for Maohub Ltd
1. General Information
1.1 This website, www.maohub.co.uk, is owned and operated by:
Tech Support Limited
Company Number: C 109527
UK VAT: GB494378344
Ready Steady Store, Joseph House
Kirkstall Road, Leeds, LS4 2QD, United Kingdom
Phone: 0742 424 6773
Email: enquiry@maohub.co.uk
1.2 By placing an order with us, you agree to these Terms and Conditions. We handle your personal data in accordance with GDPR. For more details, refer to our Privacy Policy.
2. Orders & Payment
2.1 Orders can be placed via our website by selecting products, adding them to your basket, and proceeding to checkout.
2.2 We accept payments via card only.
2.3 Trade accounts are available, but we do not offer credit terms.
2.4 Prices are in GBP and include VAT unless otherwise stated.
2.5 Once an order is confirmed, changes may not be possible or may incur additional charges or delays.
3. Delivery & Shipping
3.1 We ship within the UK only.
3.2 Orders are typically dispatched within 1-2 working days (excluding weekends and bank holidays). Delivery is estimated at 1-2 working days from dispatch.
3.3 We use Royal Mail and DPD for deliveries.
3.4 No restrictions apply to the shipping of batteries.
3.5 If an incorrect address is provided, the item will be returned to us. The customer must pay for redelivery.
3.6 Customers should check their items upon delivery. Any damages must be reported immediately with supporting photographs.
4. Returns & Cancellations
4.1 Customers have the right to cancel and return their order within 30 days of receiving the goods. To initiate a return, contact us via email with your order details.
4.2 All returns must be pre-approved before sending back any item.
4.3 Items must be returned in their original packaging and condition. Installed or used items cannot be returned unless faulty.
4.4 Refunds will be processed within 30 days and will include the original postage costs, where applicable.
5. Faulty Items & Warranty
5.1 All products come with a 1-year warranty, covering manufacturing defects. This excludes physical damage.
5.2 If an item is faulty, customers must inform us immediately and provide photos of the issue.
5.3 If approved, we will cover return postage costs for faulty items.
5.4 Replacement items will not be sent until we receive and inspect the faulty product. If the item is no longer available, we will offer an alternative or a refund.
6. Store Credit & Discounts
6.1 We offer store credit and discount codes.
6.2 Store credits are non-transferable and cannot be exchanged for cash.
7. Governing Law
7.1 These Terms & Conditions are governed by UK law.
7.2 In the event of a dispute, we encourage customers to contact us first to resolve the matter. If unresolved, disputes will be handled in accordance with UK legal proceedings.
FAQs
How long does delivery take?
Orders are dispatched within 1-2 working days and typically arrive within 1-2 working days after dispatch.
Do you ship outside the UK?
No, we only deliver within the UK.
What payment methods do you accept?
We accept card and bank transfer payments only.
Do you offer trade accounts?
Yes, we offer trade accounts, but we do not provide credit.
What should I do if my item arrives damaged?
Please report any damages immediately with photos of the packaging and the item. We must approve the return before you send it back.
How long do I have to return an item?
You can return an item within 30 days of receiving it.
Who pays for return shipping?
If the item is faulty, we cover the return postage. If returning for other reasons, the customer is responsible for return shipping costs.
How does the 1-year warranty work?
We offer a 1-year warranty on all items for manufacturing defects. The warranty does not cover physical damage.
Can I return an item if I’ve installed it?
Installed or used items cannot be returned unless they are faulty.
Do you offer refunds?
Yes, refunds are processed within 30 days after receiving the returned item.
What happens if I enter the wrong delivery address?
If the item is returned to us due to an incorrect address, the customer must pay for redelivery.
Do you offer store credit and discounts?
Yes, we offer store credit and discount codes, which are non-transferable and cannot be exchanged for cash.
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Online store of household appliances and electronics
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